Apostolic Graphix Return & Quality Assurance Policy
At Apostolic Graphix, we are committed to providing high-quality print products that meet or exceed industry standards. However, in the rare event that an issue arises with your order, we have established the following return and resolution policy to ensure a smooth and fair process.
Order Inspection Requirement
• Customers are required to inspect all orders upon delivery to ensure the items meet expectations.
• Any defects or quality concerns must be reported within 5 business days from the date of delivery.
Eligible Issues for Reprints or Adjustments
• Cutting Issues – Uneven, misaligned, or improperly trimmed materials.
• Glue & Binding Defects – Poor adhesion, detachment, or structural flaws.
• Ink Color Variations – Significant color shifts beyond industry tolerance of 10% variation from proofs.
• Other Production Defects – Any issue affecting more than 5% of the order quantity, as per industry standards.
How to Report a Defective Order
If you experience any quality issues, please email us at
[email protected] with:
✔ Order Description – Item name and quantity ordered.
✔ Order Date – When the order was placed.
✔ Photo & Video Evidence – Clearly demonstrating the defect, including close-ups and full-product views.
Resolution Options
Once we receive and review your claim, we will determine the best resolution, which may include:
A reprint of the affected items at no cost.
A partial refund or credit if a reprint is not feasible.
Exclusions & Limitations• Minor variations in color & trimming within industry tolerances do not qualify as defects.
• Customer-provided artwork errors (low-resolution files, typos, incorrect sizing) are not covered.
• Shipping damage should be reported directly to the carrier, but we can assist in filing claims.
We appreciate your business and strive to ensure that every order meets the highest standards of quality and craftsmanship. If you have any concerns, please reach out, and we’ll be happy to assist!
